Terms and Conditions
Please Read Below
OBMHub Terms and Conditions
Welcome to OBMHub. By subscribing to our services, you agree to the terms outlined below. Please read this document carefully. It includes conditions for all users, and specific terms for Social Media + Email Management (Consistent Connect), and Project Delivery services.
GENERAL TERMS
(Applies to All Users)
No Refund Policy
All payments are non-refundable.
Free setup waives the $500 setup fee, and locks you into a 12-month minimum commitment.
Early termination requires payment of the $500 fee.
Cancellation
Cancel anytime via email: hello@obmhub.com.
Access to the platform and all content is revoked upon cancellation.
No content retention or recovery is permitted.
Dishonour & Late Fees
Failed payments will incur a $20 dishonour fee.
Late payments may lead to account suspension and loss of access.
Account Suspension & Termination
Accounts with outstanding fees will be suspended.
All content will be permanently deleted if the account is closed.
Financial Responsibility
It is your responsibility to ensure payments are successful.
Outstanding fees will be sent to debt collection, with all costs at your expense.
Our support team is unable to process any financial requests.
Support
Two onboarding calls (up to 1 hour each) are included as part of your plan via a support team. (No-shows for onboarding forfeit that session)
Live Chat, Help Centre, and Video Tutorials are available.
Additional services require a quote.
Correspondence (Please use these first: live chat, help center and video tutorials)
All communication must be from the account holder's registered email.
Contact us at hello@obmhub.com
Allow for a 72 hour response.
Bonuses for All Active Users
LIVE Marketing Masterclasses: Usually Mondays, 1–2 PM QLD via Zoom
VIP Facebook Community Group: Join Here
Online Courses & Tutorials: Login details sent post-subscription. Access via OBMHub.com members login.
Recordings of All Masterclasses: (Found in the VIP Facebook Group)
Platform Usage & Security
Users must keep login credentials confidential.
Log in at OBMHub Platform
The email you create the subaccount with, is the email set up for sending and receiving emails.
Modifications to Services
OBMHub may modify or discontinue features with or without notice.
Limitation of Liability
OBMHub is not liable for indirect or consequential losses.
We are not responsible for technical issues beyond our control.
OBMHub provides powerful tools for your business growth. Clients are encouraged to:
Use the social media scheduler for posting additional content and reviewing content.
Get people off social media and into an email list. You can email your database from OBMHub.
Proactively explore OBMHub features, such as forms, funnels, landing pages, CRM, and the membership area
CONSISTENT CONNECT: SOCIAL
MEDIA & EMAIL MANAGEMENT
Includes:
3–5 social media posts per week - as agreed (e.g., Facebook, Instagram, Google, LinkedIn, etc.)
One reel/week when video is provided - if agreed on
Email newsletter/s as agreed
Quarterly strategy session (Book appointment via the email sent quarterly)
Access and use of OBMHub tools (scheduler, CRM, email, landing pages, course creator)
Commitment:
Minimum 12-month term
After 12 months, moves to month-to-month
Client Responsibilities:
Complete onboarding form correctly (allow 1 hour)
Respond to communications within 72 hours
Maintain respectful and timely communication
Ensure funds are available for billing
Upload brand assets (20–30 images/videos) into OBMHub media folder
Attend onboarding and strategy calls (missed calls will not be made up)
Use OBMHub scheduler
Edit or comment on the marketing one sheet, THEN please email us as APPROVED
Additional Services:
Setup of funnels, CRM, automations, lead magnets, etc. available upon request and quoted separately
Communication:
Content managers communicate via va@onlinebusinessmarketing.com.au . Your SMM (Brooke) and E (Iane) manager will email you as needed. Your strategy, content and project management is managed by Chantal.
Disclaimer:
OBMHub is not liable for delays due to client-side non-responsiveness
Social media results vary and are not guaranteed
Technical Issues: While we strive to provide a seamless service, technical issues may arise that are outside of our control. We are not liable for delays or interruptions caused by these issues.
Effort and Accuracy: We aim to represent your brand and voice as accurately as possible. However, we rely on your feedback and input to refine and align our management with your expectations.
Best Effort Policy: Our team is committed to delivering high-quality service. However, social media results can vary due to factors such as market trends, algorithms, and audience engagement, which are beyond our control.
PROJECT DELIVERY:
DONE-FOR-YOU SERVICES
Includes:
Websites
Funnels
CRM builds
Lead magnets
Automations
Payment:
Paid in full upfront unless a payment plan is arranged
Missed payment = asset revocation and debt recovery
Timeline:
4–6 weeks typical turnaround, dependent on timely input from client
Delays caused by client will extend timeline
Edits:
Two rounds of edits allowed
Must be submitted in dot-point format, in a single email, to va@onlinebusinessmarketing.com.au
After the 2 edits, clients will be offboarded and given a one sheet with all their deliverables / information
Calls:
Book OBMHub onboarding calls as recommended
TERMINATION
Subscription & Consistent Connect:
After 12 months, terminate with 30 days’ email notice
Immediate termination applies for non-payment or abuse
Outstanding balances will be sent to collections
UPDATES TO TERMS
These terms may be updated at any time. Clients will be notified via email and updates will take immediate effect.
By continuing to use OBMHub services, you confirm you have read, understood, and agreed to these terms and conditions.